Returns/Exchanges policy

We have a 7-day return policy for 3D printed items, This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging with all included accessories returned. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at RamalesartLLC@gmail.com If your return is accepted, Items sent back to us without first requesting a return will not be accepted. Buyer is responsible for return shipping charges for "change of heart" returns that are not damaged.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our studio. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

You can always contact us for any return questions at RamalesartLLC@Gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.